Challenge Customers sometimes struggle through traditional channels to quickly access information Users tend to quit self-service and either call a service representative or churn Web re-design can improve accessibility…
AI agents create value through a variety of levers. Agents may increase quality, reduce costs, increase throughput, or do all the above and more. The value that an AI agent…
The concept of modernizing finance functions, often referred to as Digital CFO, is becoming increasingly popular among top-performing finance offices seeking to take advantage of cloud-enabled capabilities like machine learning-based…
According to a recent study, nearly 1.4 billion tons of food is wasted every year. The United States discards more food than any other country, at nearly 40 million tons…
Bot evolution has made it easier for businesses to decode customer behaviors and improve their overall engagement. Bots have found a place in a variety of industries. You have Siri,…
What is Reinforcement Learning? Deep Reinforcement Learning (DRL) or simply Reinforcement Learning (RL) is an area of machine learning that focuses on the training and decision-making abilities of AI agents.…
Challenges An international restaurant chain wanted to innovate its quick-service restaurant (QSR) interactions with customers via order-taking automation. The QSR chain could create a more consistent customer experience when demand increased during…