Challenge Customers sometimes struggle through traditional channels to quickly access information Users tend to quit self-service and either call a service representative or churn Web re-design can improve accessibility…
Bot evolution has made it easier for businesses to decode customer behaviors and improve their overall engagement. Bots have found a place in a variety of industries. You have Siri,…
What is Reinforcement Learning? Deep Reinforcement Learning (DRL) or simply Reinforcement Learning (RL) is an area of machine learning that focuses on the training and decision-making abilities of AI agents.…
Challenges An international restaurant chain wanted to innovate its quick-service restaurant (QSR) interactions with customers via order-taking automation. The QSR chain could create a more consistent customer experience when demand increased during…
Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction, they are cheaper to “employ”…
The one thing every business has in common — no matter how big, how well known, or how new — is the need for customers. Customers are the backbone of…
(republication of the blog post authored by Neal Analytics’ CEO Dylan Dias, published on Oct 10th, 2019 on the Microsoft Industry Blog Microsoft in Business) These are exciting times to be…
