Challenges The pharmaceutical company was facing complexities with the supply chain, resulting in slow procurement processes and difficulties for non-experts that needed efficient internal operations within the company. The…
Challenge Customers sometimes struggle through traditional channels to quickly access information Users tend to quit self-service and either call a service representative or churn Web re-design can improve accessibility…
Challenges The utility company needed an efficient process that enables customers to start, change, or stop their service. They wanted a simplified approach to allow customers to use their cell…
Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction, they are cheaper to “employ”…
The one thing every business has in common — no matter how big, how well known, or how new — is the need for customers. Customers are the backbone of…
(republication of the blog post authored by Neal Analytics’ CEO Dylan Dias, published on Oct 10th, 2019 on the Microsoft Industry Blog Microsoft in Business) These are exciting times to be…
Decoding customers and improving customer engagement is getting a huge boost through the Bot evolution. Bots are leading to be one of the major industry trends with large scale implications…