Chatbots: Automating internal operations at a major pharmaceutical company

Chatbots: Automating internal operations at a major pharmaceutical company

Challenges 

The pharmaceutical company was facing complexities with the supply chain, resulting in slow procurement processes and difficulties for non-experts that needed efficient internal operations within the company. 

The procurement team was facing issues with managing time for different activities. They spent more time doing low-value activities before, such as evaluating purchase orders’ status and directing internal inquiries to the right contact. 

 

Solutions 

Neal Analytics developed a chatbot that addresses procurement questions without human intervention that will save time for basic or repetitive operations, thus automating operations. 

The integrated bot enabled records of purchase orders. We helped them create a friendly user interface for non-expert people, which is efficient, easy to ramp up, more people can use it and don’t require any user training. We leveraged different tools like Microsoft Cognitive Services: Language Understanding Intelligence Service (LUIS), and Microsoft Bot Framework for the smooth functioning of operations. 

Results 

The solution resulted in the automatic addressing of questions related to purchase order status. It dramatically reduced the time and cost of addressing low-level procurement questions.