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chat bot on phone
Blog, Bots

4 tips to improve your chatbot user experience

Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction. They are cheaper to “employ”…

Blog, Bots 2022-06-24 By Jason Doll
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blue neural network
Azure AI/ML, Blog, Bots, CustomerIQ

Chatbot solutions: Getting one step closer to decoding your customers

Bot evolution has made it easier for businesses to decode customer behaviors and improve their overall engagement. Bots have found a place in a variety of industries. You have Siri,…

Azure AI/ML, Blog, Bots, CustomerIQ 2021-09-08 By Greg Gomez
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Top 10 technologies that paved the way to Neal's success
Autonomous systems, Azure AI/ML, Azure Stack Edge, Blog, Bots, Customer Insights, IoT, Power Platform

Top 10 Technologies that paved the way to Neal’s success

Autonomous systems, Azure AI/ML, Azure Stack Edge, Blog, Bots, Customer Insights, IoT, Power Platform 2021-06-24 By Luke Hayden
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public transit
Azure AI/ML, Bots, Customer Stories

Bringing real-time, on-demand customer service to more than 8 million public transit patrons

Azure AI/ML, Bots, Customer Stories 2021-02-02 By Neal Analytics
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Azure AI/ML, Bots, Customer Stories, Retail & CPG

Quick-service restaurant chain innovates customer experience with AI

Challenges An international restaurant chain wanted to innovate its quick-service restaurant (QSR) interactions with customers via order-taking automation.   The QSR chain could create a more consistent customer experience when demand increased during…
Azure AI/ML, Bots, Customer Stories, Retail & CPG 2021-01-18 By Neal Analytics
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FHIR helps disparate systems and IoT devices work together
Bots, Customer Stories, Healthcare

Chatbots: Automating internal operations at a major pharmaceutical company

Bots, Customer Stories, Healthcare 2020-05-09 By Neal Analytics
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Text mining solutions
Bots, Customer Stories, Energy

Chatbots: Automating customer service at a major utilities company

Bots, Customer Stories, Energy 2020-05-09 By Neal Analytics
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