The one thing every business has in common — no matter how big, how well known, or how new — is the need for customers. Customers are the backbone of…
Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction. They are cheaper to “employ”…
Bot evolution has made it easier for businesses to decode customer behaviors and improve their overall engagement. Bots have found a place in a variety of industries. You have Siri,…
Challenges An international restaurant chain wanted to innovate its quick-service restaurant (QSR) interactions with customers via order-taking automation. The QSR chain could create a more consistent customer experience when demand increased during…
Challenge Customers sometimes struggle through traditional channels to quickly access information Users tend to quit self-service and either call a service representative or churn Web re-design can improve accessibility…
Challenge The foundation needed a more efficient grant selection process due to the volume of requests, which come from a multitude of partnerships from all over the world. Factors that contribute to grant…