Challenges A major power utility company faced significant challenges in managing delinquent customer accounts. The company was experiencing a growing number of disconnects due to customers failing to pay their…
Utilities need to rapidly transform how they operate to cater to and adapt to evolving needs around electric mobility, the rising demand for sustainable energy sources, electric grid modernization, and…
Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction. They are cheaper to “employ”…
Challenges A grocery chain struggled with high labor costs to maintain a good customer experience with its digital grocery ordering service. They faced issues handling resources and scheduling and preparing…
Challenges An international restaurant chain wanted to innovate its quick-service restaurant (QSR) interactions with customers via order-taking automation. The QSR chain could create a more consistent customer experience when demand increased during…
