Bot evolution has made it easier for businesses to decode customer behaviors and improve their overall engagement. Bots have found a place in a variety of industries. You have Siri,…
Challenge Customers sometimes struggle through traditional channels to quickly access information Users tend to quit self-service and either call a service representative or churn Web re-design can improve accessibility…
Challenge The foundation needed a more efficient grant selection process due to the volume of requests, which come from a multitude of partnerships from all over the world. Factors that contribute to grant…