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Tag: Customer experience

HomeAll PostsTag: Customer experience
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chat bot on phone
Blog, Bots

4 tips to improve your chatbot user experience

Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction, they are cheaper to “employ”…

Blog, Bots 2021-01-18 By Neal Analytics
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woman pays for items with her smartphone
Blog, Retail & CPG

How the Intelligent Retail Experience became a survival strategy in COVID-19

In October 2019, Neal Analytics was asked to participate in a special project in partnership with Microsoft and Intel. We were to build the retail store of the future made…

Blog, Retail & CPG 2020-08-12 By Jason Doll
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