Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction, they are cheaper to “employ”…
Challenges The pharmaceutical company was facing complexities with the supply chain, resulting in slow procurement processes and difficulties for non-experts that needed efficient internal operations within the company. The…
Challenges The utility company needed an efficient process that enables customers to start, change, or stop their service. They wanted a simplified approach to allow customers to use their cell…