Bot evolution has made it easier for businesses to decode customer behaviors and improve their overall engagement. Bots have found a place in a variety of industries. You have Siri,…
Challenges An international restaurant chain wanted to innovate its quick-service restaurant (QSR) interactions with customers via order-taking automation. The QSR chain could create a more consistent customer experience when demand increased during…
Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction, they are cheaper to “employ”…
