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Azure AI/ML, Bots, Customer Stories, Retail & CPG

Quick-service restaurant chain innovates customer experience with AI

Azure AI/ML, Bots, Customer Stories, Retail & CPG 2021-01-18 By Neal Analytics
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chat bot on phone
Blog, Bots

4 tips to improve your chatbot user experience

Many companies employ automated chatbots as part of the customer service offering. A chatbot is great because it can be exceptionally flexible in conversational interaction, they are cheaper to “employ”…

Blog, Bots 2021-01-18 By Neal Analytics
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FHIR helps disparate systems and IoT devices work together
Bots, Customer Stories, Healthcare

Chat bots: Automating internal operations at a major pharmaceutical company

  Challenges  The pharmaceutical company was facing complexities with the supply chain, resulting in slow procurement processes and difficulties for non-experts that needed efficient internal operations within the company.  The…

Bots, Customer Stories, Healthcare 2020-05-09 By Neal Analytics
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Text mining solutions
Bots, Customer Stories, Energy

Chat bots: Automating customer service at a major utilities company

Challenges  The utility company needed an efficient process that enables customers to start, change, or stop their service. They wanted a simplified approach to allow customers to use their cell…

Bots, Customer Stories, Energy 2020-05-09 By Neal Analytics
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