Challenge Working in all 50 states and more than 100 countries, a multitude of partnerships, and working in a variety of unrelated, but worthy causes, it is clear that honing…
Challenge The company was looking to provide a channel for planning travel(Camping) from an end to end perspective The company wanted to provide a personal touch for customers looking for…
Challenge A complex supply chain makes following procurement processes difficult for non-experts and slow Procurement personnel spend much of their time on low value activities such as checking purchase order…
Challenge Customers sometimes struggle through traditional channels to quickly access information Users tend to quit self service and either call a service representative or churn Web re-design can improve accessibility,…
Voice Ordering Pilot Customer on average receives 600+ drive-thru orders each day and has challenges in managing the impact of peak-time traffic, variability in service levels The objective is to modernize…
Challenge The company was looking for efficiency in the process of working with its customer who wishes to start, change, or stop their service I wanted a simplified approach to…