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Azure AI/ML, Bots, Customer Stories, Retail & CPG

Quick-service restaurant chain innovates customer experience with AI

Challenges An international restaurant chain wanted to innovate their quick-service restaurant (QSR) interactions with customers via order-taking automation. By reducing order-taking efforts at the drive-thru window, the QSR chain could…

Azure AI/ML, Bots, Customer Stories, Retail & CPG 2 days ago By Neal Analytics
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Sberbank AI robot control system
Autonomous systems, Customer Stories

With Autonomous Systems, Sberbank develops a unique AI robot control system

Autonomous systems, Customer Stories 2021-01-15 By Neal Analytics
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Azure AI/ML, Customer Stories, Technology

Self-service plagiarism checking tool for non-profit research institute

Challenges     The research institute needed an at-scale check for plagiarism in articles before publishing. They required to offer a solution as self-service, browser-based, and easy to use an internal…

Azure AI/ML, Customer Stories, Technology 2021-01-13 By Neal Analytics
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french fries
Customer Stories, Manufacturing, Power Platform

Quality prediction and driver analysis for french fry production

Challenges     The french fries producer was facing difficulties in tracking fries back to potatoes. The fries manufacturing process comprised of 21 steps, which resulted in various trackability problems. The…

Customer Stories, Manufacturing, Power Platform 2021-01-13 By Neal Analytics
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video game controller
Azure AI/ML, Customer Stories, Technology

Optimizing database queries at an independent, privately held video game studio

Challenges     The video game studio needed to optimize its database tables and storage procedures. The company experienced database query speeds too slow and time-consuming. They desired to implement a…

Azure AI/ML, Customer Stories, Technology 2021-01-13 By Neal Analytics
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gas utility
Azure AI/ML, Customer Stories, Energy

Reducing manual investigation workloads at natural gas utility

Challenges     The natural gas utility company had an existing process used to identify potential billing issues via monthly meter readings. Each billing issue required manual processing and investigation by…

Azure AI/ML, Customer Stories, Energy 2021-01-13 By Neal Analytics
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doctor in blue scrubs
Customer Stories, Healthcare

Optimized data delivery to members and providers at a health benefits administrator

Challenges  The health benefits administrator has been receiving most inbound call inquiries from health plan members and healthcare providers to verify the current status of insurance claims. Since the company…

Customer Stories, Healthcare 2021-01-13 By Neal Analytics
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soft drinks
Customer Stories, IoT, Retail & CPG

Instrumenting coolers with IoT devices to remotely monitor asset health and sales for large soft drink CPG company

Challenges  A large soft drink CPG manufacturer was facing challenges with underperforming sales of coolers. They wanted to know the reason behind some detrimental things often done by shopkeepers like…

Customer Stories, IoT, Retail & CPG 2020-12-31 By Neal Analytics
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cart
Customer Stories, Retail & CPG

Proactively populate cart through combination of customer history analysis and filtering techniques

Challenges  The E-commerce company wanted to introduce a prepopulate cart function that would automatically populate shopping carts for their new and existing customers. It may include identifying the most relevant…

Customer Stories, Retail & CPG 2020-12-31 By Neal Analytics
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health benefits
Customer Stories, Healthcare

Preventative healthcare through machine learning at a health benefits administrator

Challenges  The customer, a health management administrator, was seeking a way to improve preventative care and outreach. Many members may show early signs of health problems that can become much…

Customer Stories, Healthcare 2020-12-30 By Neal Analytics
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health administration
Customer Stories, Healthcare

Enhanced quality assurance at a leading health benefits administrator

Challenges  A large health benefits administrator wanted to enhance the quality and efficiency of their existing claims auditing processes. The claims auditing processes were mostly manual and reliant upon a…

Customer Stories, Healthcare 2020-12-30 By Neal Analytics
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